Terms and Conditions of Service

By using the Rose Revenue LLC (“Service”), you are agreeing to be bound by the following terms and conditions (“Terms and Conditions”). Rose Revenue LLC (“Company”) reserves the right to update and change these Terms and Conditions without notice. Violation of any of the terms below may result in the termination of your account.

Account Terms

You are responsible for maintaining the security of your account and password. STARTER Tier is one login for the account. ESSENTIALS Tier Allocates two logins (you and an assitant) PREMERE Tier has 3-5 logins (your staff). These are the Only Approved Assistant that can go into the system of Rose. World of VA's & Smart Lab Digital & Think Pink Software. For additional logins there's additional pricing. $35 A month Per Additional User of the Rose System. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are responsible for all content posted and activity that occurs under your account (even when content is posted by others who have their own logins under your account). You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction (including but not limited to copyright laws). You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process. Your login may only be used by one person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as you’d like. You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

Payment, Refunds, Upgrading and Downgrading Terms, Texting Terms

Upon card deployment the set up fee and activation fee will not be refunded. For any upgrade or downgrade in plan level, will result in the new rate being charged at the next billing cycle. There will be no prorating for downgrades in between billing cycles. Downgrading your Service may cause the loss of features or capacity of your account. The Company does not accept any liability for such loss. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes. Where required, The Company will collect those taxes on behalf of the taxing authority and remit those taxes to the taxing authorities. Any Auto recharge for messaging charges under any sub account at your responsibility to track and manage it is not the responsibility of Rose Revenue LLC. You are responisble for maintaining your monthly subcription with rose revenue. In the event a sub account is deleted which has existing phone credits, the credits will be forfeited. If a sub account has credits but has no usage and no phone number attached to the sub account. If it is determined that any user fails to pay the agreed upon monthly or annual payments by exploitation of any self billing feature, all associated accounts may be terminated immediately, without warning, and the user will be billed for all unpaid usage.

Subscription billing is based on the availability of products and services within the parameters defined by their packages. Certain fees may be usage-based (e.g. in app.roserevenue.com for e-mail, texts, phonecalls, hosting/bandwidth, domain names overages, courses, training, events, etc.).

Payment receipts are provided electronically with each purchase, and may also be provided upon customer request.

 

Billing Cycle

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer's specific billing cycle date.

•Payment failure: In the event a credit/debit card fails to charge successfully, access to the product will immediately cease.

•Deactivation: Rose Revenue LLC  reserves the right to remove customer application data from its servers after non-payment.

Fees

•Collections Fee: In the event an account is submitted to a third-party collections service, a $35.00 processing fee may be assessed to the existing account balance. This fee is in addition to any other fees previously assessed on the account.

•Chargebacks: If a customer initiates a chargeback, Rose Revenue LLC. may assess a $50.00 processing fee for each individual chargeback.

•Interest: Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable law.

 

Account Limits

 

Every Rose package or plan comes with a NO Amount of email, text, and telephony credits. You are responsible for the Additional cost/charge of any use above that and will be billed automatically for that usage.

 

Email/Text/Telephony consumption limits: amount of system resources you may consume, without extra charge, through a standard monthly billing cycle.

Read below under the "Overage Billing" section for details on the overage fees.

 

 

Billing Disputes

Each Rose Revenue LLC. customer agrees to provide Rose Revenue LLC. 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Rose Revenue LLC. receive a chargeback from a third-party credit/debit card company or bank on the customer's behalf before Rose Revenue LLC. has been given a chance to resolve the issue, Rose Revenue LLC. has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Rose Revenue LLC., in addition to the $50 chargeback fee mentioned above. Regardless of the outcome of the chargeback, Rose Revenue LLC. retains the right to collect on any Services or fees that are due. Rose Revenue LLC. may submit any disputed amounts to a collection agency. Once a chargeback has been received, Rose Revenue LLC. has the right to suspend the account until the matter is resolved.

 

Cancellation and Termination:

It is your responsibility to cancel your account through the Rose Revenue portal by logging in and navigating to www.RoseRevenue.com/dashboard. Account subscriptions can be canceled at any time, but keep in mind that canceling your system will result in the loss of all data. If you want to preserve personalized work, it is advisable to downgrade the system instead. To cancel, log in, go to your profile, and click on the subscription button. For assistance with cancellation, notify The Company at Billing@roserevenue.com with a 30-day notice. Access to your content will continue until the current billing cycle concludes. Cancelling before the end of the paid period takes immediate effect with no prorating or refunds. Modifications to billing cycles will be handled according to The Company's discretion.

The Company reserves the right to suspend or terminate your account at its sole discretion, denying current or future service use for any reason. Cancellation results in account deactivation, loss of access, and forfeiture of all content. No return or refund is granted upon cancellation, even for pre-paid amounts. The Company can charge the full amount for any payment arrangement at the time of cancellation. Attempts to evade charges by using fake or prepaid cards violate the Terms and Conditions Agreement. The Company may refuse services to anyone at any time, and communication via email, text, or phone does not constitute cancellation.

Modifications to the Service and Prices:

The Company can modify or discontinue any part of the Service with or without notice. Service prices and messaging credits are subject to change at the discretion of third parties. The Company is not liable for any modifications, price changes, or service suspensions.

Content Ownership:

No intellectual property rights are claimed over the material you provide. The Company reserves the right to refuse or remove content at its discretion but does not pre-screen content. All pre-loaded and any custom build done by our team are non-transferable to other platform. You are giving custom build out as a discounted rate since you are a rose subscription based client so essentially you are leasing because you have a monthly subscription with the rose platform.

 

Intellectual Property Notice:

All intellectual property, including images, text, designs, graphics, trademarks, and service marks, belongs to Rose Revenue, LLC. Unauthorized use is a violation of federal law, and any infringement may be prosecuted. Use of intellectual property on other websites or social media is prohibited.

Interest:

Rose Revenue, LLC may charge 10% interest per month on unpaid sums after 30 calendar days. After 60 days, unpaid amounts may be sent to collections, with the debtor responsible for outstanding payments and collection costs.

General Conditions:

Your use of the Service is at your own risk. The Service is provided "as is," and technical support is offered via email and, in some cases, video calls. The Company may use third-party vendors. Modifying, adapting, or hacking the Service is prohibited. Content and accounts violating terms may be removed. Verbal, physical, or written abuse will result in immediate account termination. The Company does not guarantee uninterrupted, secure, or error-free service and is not liable for damages. The Terms and Conditions constitute the entire agreement between you and the Company. For questions, contact billing@roserevenue.com.

Additionally, please be aware that any phone number purchased on the Rose platform is leased to the subscribers as long as they are paying their monthly subscription and is only valid within the Rose CRM platform. These numbers are non-transferable in any manner. You are essentially leasing the number as long as you maintain an active Rose Revenue CRM platform account. Should you decide to discontinue your account without paying the monthly subscriptions fee on rose , you forfeit ownership of that number within the Rose platform. It is important to note that these numbers remain exclusively associated with the Rose CRM platform and cannot be used or transferred elsewhere and if moved you will have to go through the whole verification process all over again with all the new government rules and regulation that have happened over the last few years.

 

There is a specific port fee process applicable only if you previously owned the number before using Rose, and you have submitted the proper Letter of Authorization to the team. In the absence of any record, we recommend notifying all your contacts about your new number. Upon deciding to leave the system, you are entitled to a contact export at no cost that have first and last name emails and tags and last note. Please ensure you follow the appropriate procedures to facilitate a smooth transition. It is your responsibility to export out your own contacts.

 

The porting process is only acceptable to people who have ported in their number and had previously owned it prior to using the rose platform/ and if so then it may span a timeframe of 3 to 12 weeks, and you must have an active rose account in this process. If you no longer have a rose Active Account you will not be able to port over a number. Support throughout this process is available, but it is important to note that it is not a straightforward procedure. Additionally, it's crucial to remember that if you opt to port your number, the A2P2 Verification is not transferable. We strongly recommend informing your clients of your new number as you move forward.

Modifications to the Service and Prices

The Company reserves the right at any time, and from time to time, to modify or discontinue, temporarily or permanently, any part of the Service with or without notice. Prices of all Services are subject to change and messaging credits are subject to change based on the third party discretion.  The Company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Content Ownership

We claim no intellectual property rights over the material you provide to the Service. All materials uploaded remain yours. The Company does not pre-screen content, but reserves the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. 

 

INTELLECTUAL PROPERTY NOTICE

 

All images, text, designs, graphics, trademarks and service marks are owned by and property of Rose Revenue. LLC, or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

 

You may NOT use our intellectual property in any way, which includes republishing any text, image, design or other property on another website, or posting a quote or image from our site to any third party website including social media. We have spent lots of time and money building the intellectual property located on this site and in order to maintain the integrity of it, we cannot allow any third party use.

INTEREST

Rose Revenue. LLC reserves the right to charge 10% interest per month upon any outstanding sum left unpaid on or after 30 calendar days from the due date. After 60 days of outstanding payment, Rose Revenue LLC reserves the right to send you to collections, upon which you will owe the total amount of any outstanding payments plus any collection costs including reasonable attorney’s fees.

General Conditions

Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis. Technical support is provided via email, and in some cases, video chats. You understand that the Company uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. You must not modify, adapt or hack the Service. You must not modify another website so as to falsely imply that it is associated with the Service or the Company. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by the Company. We may, but have no obligation to, remove content and accounts that we determine in our sole discretion are unlawful or violate any party’s intellectual property or these Terms and Conditions. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Service customer, Company employee or officer will result in immediate account termination. You understand that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other Service customers. Of course, we’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers. The Company does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected. You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service. The failure of the Company to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. The Terms and Conditions constitutes the entire agreement between you and the Company and governs your use of the Service, superseding any prior agreements between you and the Company (including, but not limited to, any prior versions of the Terms and Conditions). Questions about the Terms and Conditions should be sent to: billing@roserevenue.com